Ep 55: “AI: Getting Philosophical” – James Finister, Part 4
In this concluding segment, James and kengon explore the practical steps for effective AI governance integration. They discuss the importance of comprehensive audits, appropriate resource allocation, ...
22 Maj 202524min
Service Management Leadership - Part 1 of Series on Digital Experience
In this episode, Jeffrey discusses Part 1 of the NextThink Blog: Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on impacts to digital experience.Eac...
19 Maj 20256min
Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
In this powerful one-off episode of ServiceNotes, host Rina Brahmbhatt sits down with a remarkable mother whose journey caring for her child with special needs has turned her into a relentless advocat...
16 Maj 202526min
Service Management Leadership - Service Management Best Practices, Part 2 , Incident Management
In this episode, Jeffrey discusses Part 2 of the discussion on service management best practices. This focused on Incident Management.Each week, Jeffrey will be sharing his knowledge on Service Delive...
15 Maj 20256min
Ep 54: "AI: Risky Business?" James Finister, Part 3
In this penultimate segment, James and I delve into risk management approaches for AI implementation, exploring the balance between reasonable precautions and legal liabilities. We discuss the "slippe...
14 Maj 202522min
Service Management Leadership - Service Delivery Changes Coming In The Next Five Years
In this episode, Jeffrey discusses how Service Delivery success will change over the next five years. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Managem...
12 Maj 20259min
Rina Brahmbhatt and Priyanka Sharma - Final Episode
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
9 Maj 202515min
Service Management Leadership - Service Management Best Practices, Part 1 , Change Management
In this episode, Jeffrey discusses Part 1 of the discussion on service management best practices. This focused on Change Management/Enablement.Each week, Jeffrey will be sharing his knowledge on Servi...
8 Maj 20257min
