Service Management Leadership - How to Transition to ITIL4 According to Gen AI
In this episode, Jeffrey discusses a path to ITIL4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service...
3 Apr 20258min
Ep 49: "Competitive Intelligence" - Tracy Berry
In this episode, kengon talks with his long-time friend and collaborator Tracy Berry on competitive intelligence and why it's more important today than ever.
2 Apr 202525min
Service Management Leadership - Forgotten Aspect of Modernization Efforts
In this episode, Jeffrey discusses the forgotten aspect in most modernization efforts.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)....
31 Mars 20255min
David Cannon and Rina Brambhatt - ServiceNotes Episode 6
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
28 Mars 20259min
Service Management Leadership - Knowledge Management
In this episode, Jeffrey discusses the three important reasons to invest in a knowledge management program.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Ma...
27 Mars 20255min
Ep 48: Framework Lifecycle Assessment Model
Organizations have been using frameworks like ITIL, DevOps, Agile and other similar offers for decades. We've not had a means of determining whether or not they are keeping pace with what's happening ...
26 Mars 202518min
Service Management Leadership - Goldman Sachs AI Use Case
In this episode, Jeffrey discusses an interesting AI use case from Goldman Sachs.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffr...
24 Mars 20256min
Rina Brarhmbhatt and David Cannon - Episode 5
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
21 Mars 202514min
