Rina Brarhmbhatt and David Cannon - Episode 5
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
21 Mars 202514min
Service Management Leadership - The Difficulty of a Quality CMDB
In this episode, Jeffrey discusses the unspoken ways to improve your CMDB.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is t...
20 Mars 20254min
Ep 47: "AI Literacy" — Bruce Daley, Part 2
In this episode kengon finishes up his conversation with Bruce Daley, talking about LLMs, output veracity, and the growing need for AI literacy in the workplace.
20 Mars 202520min
Service Management Leadership - Modernization Initiatives Success Criteria
In this episode, Jeffrey discusses the success criteria of modernization efforts.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffr...
17 Mars 20255min
David Cannon and Rina Brahmbhatt - Episode 4
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
14 Mars 202519min
Service Management Leadership - Jeffrey's Lessons Learned
In this episode, Jeffrey discusses the three things he learned while working at a very large firm. You will love this episode!Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mond...
13 Mars 20257min
Ep 46: “AI: If You Build It, Will They Come?” – Bruce Daley
In this episode kengon talks with Bruce Daley about life as an analyst, what it's like to be the founder of an AI startup, and why he's enthusiastic about LLMs
13 Mars 202522min
Service Management Leadership - BC-DR Alignment
In this episode, Jeffrey discusses the need to align Business Continuity with Disaster Recovery and with Service Delivery.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays)...
10 Mars 20255min
