Service Management Leadership Podcast

David Cannon and Rina Brahmbhatt - Episode 3

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...

7 Mars 20255min

Service Management Leadership - Service Management Success

In this episode, Jeffrey discusses how success will look differently in every organization.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursd...

6 Mars 20256min

Ep 45: "AR Meets AI" -- Leonard Goffe [UPDATED]

In this episode, kengon talks with Leonard Goffe about all things Analyst Relations and also where it intersects with AI, including some guidance for those who may be interested in getting started in ...

6 Mars 202532min

Service Management Leadership - Jevons Paradox

In this episode, Jeffrey discusses the Jevons Paradox or Jevons Effect.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the ...

3 Mars 20255min

Rina Brahmbhatt and David Cannon - Episode 2

28 Feb 202510min

Service Management Leadership - State of AI in IT, Part 4

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (T...

27 Feb 20256min

Ep 44: Kairos Learning: Driving Proactive Skill Development

In this Episode, kengon lays out the rationale for and a brief description of a new model for learning, training, and development called Kairos Learning. This is a new approach that he's been working ...

27 Feb 202514min

Service Management Leadership - Operational Resilience, Part 4

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service ...

24 Feb 20257min