Service Management Leadership - A Story
In this episode, Jeffrey discusses a story about a husband and wife and how the story relates to our corporate technical world..Email Jeffrey with any questions or feedback (jtefertiller@servicemanage...
2 Juli 4min
Service Management Leadership - Increasing Complexity
In this episode, Jeffrey discusses the increasing complexity.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service...
29 Juni 4min
Service Management Leadership - OCM
In this episode, Jeffrey discusses the need to emphasize OCM, Organizational Change Management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will b...
25 Juni 5min
Service Management Leadership - Define What Good Looks Like
In this episode, Jeffrey discusses the need to define what good looks like.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowle...
22 Juni 5min
Service Management Leadership - Culture
In this episode, Jeffrey discusses the need to cultivate culture.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Ser...
18 Juni 2min
Service Management Leadership - Metrics
In this episode, Jeffrey discusses metrics.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays...
15 Juni 6min
Service Management Leadership - The Need For Speed
In this episode, Jeffrey discusses the need for speed.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delive...
11 Juni 7min
Service Management Leadership - A Parable
In this episode, Jeffrey discusses a parable about consultancies.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Ser...
8 Juni 4min
