Service Management Leadership - The Power of Small Improvements
In this episode, Jeffrey discusses the power of small improvements adding up over time.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharin...
7 Maj 3min
Service Management Leadership - Solving Yesterday's Problems
In this episode, Jeffrey discusses how many organizations are focused on solving ... yesterday's problems.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jef...
4 Maj 4min
Service Management Leadership - The Most Important Part
In this episode, Jeffrey discusses the most important part.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service D...
30 Apr 2min
Service Management Leadership - Alice and the Cheshire Cat
In this episode, Jeffrey discusses direction and staying on track.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Se...
27 Apr 3min
Service Management Leadership - The Producer Switch
In this episode, Jeffrey discusses the "Producer Switch", somethign we do for show but it creates zero value.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, ...
23 Apr 2min
Service Management Leadership - AI Regulatory Governance
In this episode, Jeffrey discusses AI regulatory governance.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service ...
20 Apr 3min
Service Management Leadership - Theater of IT
In this episode, Jeffrey discusses the theater of IT.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Deliver...
16 Apr 7min
Service Management Leadership - Mental Models
In this episode, Jeffrey discusses mental models.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (M...
13 Apr 4min
