Service Management Leadership - You Can Outsource The Work, Not The Accountability
In this episode, Jeffrey discusses why you can outsource the work, not the accountability Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursd...
21 Nov 20245min
Ep 37: "Being Of Service" - John McArthur, Part 2
In this episode, kengon finishes up his conversation with John McArthur on his "Big Pivot" from working in tech to driving innovation in music.
20 Nov 202424min
Service Management Leadership - Like Mowed Grass
In this episode, Jeffrey discusses how we should be thinking in outcomes Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is...
18 Nov 20245min
ServiceNotes Episode 3 with Jeffrey Tefertiller how to start career in Service Management
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
17 Nov 20245min
Service Management Leadership - Putting A Bandage Over A Gaping Hole
In this episode, Jeffrey discusses the need to address the underlying issues in service management and service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) ...
14 Nov 20245min
Ep 36: “And now for something completely different…” – John McArthur
In this episode, kengon talks with John McArthur about making a significant career transition out of high-tech and into professional music. Listen to gain some insight into how it might help you make ...
13 Nov 202430min
Service Management Leadership - Solving The Wrong Problem
In this episode, Jeffrey discusses the implications of solving the wrong problem or solving for the symptoms, not the underlying problem Each week, Jeffrey will be sharing his knowledge on Service De...
11 Nov 20244min
ServiceNotes Season 3 - Episode 2 with Jeffrey Tefertiller
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
10 Nov 202410min
