Service Management Leadership Podcast

Service Management Leadership - Wisdom From Socrates

This episode is about pursuing wisdom Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management ...

7 Nov 20249min

Ep 35 - "Form Frames Function" - Greg Sanker, Part 2

In this episode, kengon wraps up his conversation with Greg Sanker. They talk about GRC (governance, risk, and compliance), complexity, form, music, and a whole lot more!

6 Nov 202431min

Service Management Leadership - Enterprise Service Delivery

In this episode, Jeffrey discusses enterprise service delivery and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). ...

4 Nov 20243min

Season 3 - Episode 1 ServiceNotes Interview with Jeffrey Teffertiller

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...

3 Nov 20249min

Service Management Leadership - Hard Times

This episode is about the times we live in Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Manage...

31 Okt 20242min

Ep 34: "AI: Govern This!" -- Greg Sanker

In this episode, kengon talks with Greg Sanker about governance, risk, and compliance, and how these relate to AI.

31 Okt 202425min

Service Management Leadership - AI Business Cases

In this episode, Jeffrey discusses a recent article on AI and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeff...

28 Okt 20246min