Service Management Leadership - The Golden Triangle of Service Management
This episode is about improving service management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Servic...
26 Sep 20249min
Ep 30: “Career Management in Uncertain Times” - Shane Carlson, Part 2
In this episode, kengon wraps up his conversation on career management with Shane Carlson. This is a little bit longer than normal, so prepare yourself!
26 Sep 202426min
Service Management Leadership - Discussing the Flexera State of ITAM, Part 1
This episode is part one of two with Jeffrey discussing key aspects of the 2024 Flexera State of ITAM report Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service...
23 Sep 20248min
Service Notes - Season 2 Episode 1 with Sherrina Job
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
22 Sep 20245min
Service Management Leadership - Growth
This episode is about growth and pursuing it for happiness Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder o...
19 Sep 20245min
Ep 29: "Career Management in Uncertain Times” - Shane Carlson
In this episode, kengon talks with his long-time friend and colleague Shane Carlson about "career management" and whether that is "still a thing"
19 Sep 202422min
Service Management Leadership - With Bryan Finster, Part 3
This episode is part three of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outage Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) an...
16 Sep 202417min
Season Finale: Personal Insights with Rhonda Downing
In this special season finale of Service Notes, we bring back Rhonda Downing for a more personal conversation. Throughout this season, Rhonda has shared her extensive experience and wisdom in IT Servi...
15 Sep 20246min
