Service Management Leadership - With Guest Dr. Jordan Thurston, Part 3
This episode is part three of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficienci...
26 Aug 202410min
Service Notes Episode 3 - Rhonda Downing's Part 3 Staying focused, challenges and lessons (including cats)
In this episode of "Service Notes," we continue our conversation with Rhonda Downing, a seasoned professional in IT Service Management. Rhonda shares her experiences of staying focused and tackling so...
25 Aug 202412min
Service Management Leadership - With Guest Patrick Benoit, Part 2
This episode is part two of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Mana...
22 Aug 202420min
Ep 27: "Confessions Of A Serial Entrepreneur" - Tolga Tarhan
In this episode, kengon talks with his long-time friend Togla Tarhan about what it's like to be a successful entrepreneur and what he's learned along the way. If tech entrepreneurship is of interest t...
21 Aug 202431min
Service Management Leadership - With Guest Dr. Jordan Thurston, Part 2
This episode is part two of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies...
19 Aug 202412min
Service Notes - Rhonda Downing Part 2
Rhonda Downing’s Career Journey – From the Unexpected to the Unstoppable In this episode of Service Notes, we’re picking up where we left off with Rhonda Downing, the go-to Change Expert. Last week, w...
18 Aug 20247min
Service Management Leadership - With Guest Patrick Benoit, Part 1
This episode is part one of a three-part interview with Patrick Benoit, a seasoned CISO and GRC leader. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Mana...
15 Aug 202418min
Ep 26 - “Thingify At Your Own Risk” - Andrew Davis, Part 2
In this episode, kengon wraps up his conversation with Andrew Davis on his book "Flow Engineering." It's slightly longer than usual, so grab a drink and/or snack and settle in for some fun!
14 Aug 202432min
