Service Management Leadership - With Guest Dr. Jordan Thurston, Part 1
This episode is part one of a three-part interview with process improvement expert and author, Dr. Jordan Thurston. He is the author of “Walk Among the Dragonflies, How Leaders Streamline Efficiencies...
12 Aug 202411min
Service Notes - Rhonda Downing Part 1
Do you want to know the difference between OCM and Technical Change, and the skills required to perform these roles? Listen now :)
11 Aug 20247min
Service Management Leadership - With Guest Barclay Rae, Part 2
This episode is part two of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledg...
8 Aug 202411min
Ep 25: “Get Into The Flow” - Andrew Davis
In this episode kengon talks with Andrew Davis about his new book "Flow Engineering." It's not often that we'd say "don't miss this!", but in this case it really is -- "don't miss this!!" ;-)
7 Aug 202423min
Service Management Leadership - With Guest Tom Sweet, Part 2
This episode is part two of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions. Each week, Jeffrey will be sharing his knowledge on Serv...
5 Aug 20248min
ServiceNotes - Coming Soon!
Are you eager to learn about Service Management? Join me, Rina Brahmbhatt on this exciting journey. Thank you for listening!
4 Aug 20241min
Service Management Leadership - With Guest Barclay Rae, Part 1
This episode is part one of a two-part interview with Barclay Rae, long-time ITIL author and the author of the ITIL4 Problem Management practice guide. Each week, Jeffrey will be sharing his knowledg...
1 Aug 202411min
Ep 24 - “Prepare To Launch” - Engaging Potential Sponsors
In this episode, kengon finishes up his conversation with Elton Dadow of GingrTech on simulations. This is going to cover how to deal with simulation providers, executive sponsors, and doing the requi...
31 Juli 202420min
