Service Management Leadership - With Guest Tom Sweet, Part 1
This episode is part one of a two-part interview with veteran CIO and CISO, Thomas Sweet, talking about the topic of mergers and acquisitions. Each week, Jeffrey will be sharing his knowledge on Serv...
29 Juli 202422min
Service Management Leadership - Bots, Bots, Bots
In this episode, Jeffrey discusses bots Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Managemen...
25 Juli 20243min
Ep 23: “In It to Win It!” — Setting Things Up for Success
In this episode, we continue our journey into the world of experiential learning and business simulations with Elton Dadow of GingrTech and talk about the preparation required to have a successful sim...
25 Juli 202421min
Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", published June 26. Here is the link to purchase for $.99: https://www.amazon.c...
22 Juli 20248min
Service Management Leadership - Buying Guides
In this episode, Jeffrey discusses "who do you believe when making purchases?". Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jef...
18 Juli 20243min
Ep 22 - “Back to Reality” - Another Take on Simulations
In this episode, we are continuing our journey into the world of experiential learning and business simulations by conversing with Elton Dadow of GingrTech.
17 Juli 202425min
Service Management Leadership - Service Delivery - "Turning Fragility Into Agility"
In this episode, Jeffrey discusses the service delivery issues that caused him to write "Turning Fragility Into Agility", published June 26. Here is the link to purchase for $.99: https://www.amazon.c...
15 Juli 20246min
Service Management Leadership - Rethinking Transformation Skillsets
In this episode, Jeffrey discusses transformations. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Management Management (Thursdays). Jeffrey is the founder of Se...
11 Juli 20244min
