Service Management Leadership - Technical Debt
In this episode, Jeffrey discusses technical debt.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (...
9 Apr 9min
Service Management Leadership - Everything We Do Must Satisfy 1 of 2 Things
In this episode, Jeffrey discusses how everything we do must satisfy 1 of 2 things.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing hi...
6 Apr 4min
Service Management Leadership - Doing Change Mgmt Better
In this episode, Jeffrey discusses doing Change Management better.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Se...
2 Apr 5min
Service Management Leadership - Managed Services
In this episode, Jeffrey discusses managed services.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery...
30 Mars 7min
Service Management Leadership - Value of the CMDB
In this episode, Jeffrey discusses the value of the CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Del...
26 Mars 3min
Service Management Leadership - We Need More Knowledge
In this episode, Jeffrey discusses the need for more knowledge in our technology organizations.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will b...
23 Mars 4min
Service Management Leadership - Three Things To Know About Modernization Projects
In this episode, Jeffrey discusses three things leaders must know about modernization projects.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will b...
19 Mars 4min
Service Management Leadership - Stakeholder Management
In this episode, Jeffrey discusses stakeholder management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service De...
16 Mars 5min
