All Apologies

All Apologies

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine three very different responses to public pressure. Converse apologizes for disturbing imagery in an ad campaign, while Ed Sheeran addresses the removal of Macklemore from his tour after remarks about Palestine. Oracle, facing criticism over how it handled layoffs, offers little explanation to the employees affected. Steve and Craig ask what an apology must answer, how partners can prepare for pressure together, and what corporate silence costs the people left waiting for answers.

Takeaways
  • Taking down an offensive ad is an immediate remedy. Converse still needs to explain how the image passed review and what will change.
  • An apology can land differently with fans, critics, partners, and others affected. One audience’s response cannot stand in for all of them.
  • Public solidarity carries more weight when collaborators have discussed their commitments and how they will respond to pressure in advance.

Topics Mentioned

Apologies, advertising review, creative approval, stakeholder trust, performer speech, public solidarity, wedge warfare, crisis preparation, layoffs, employee communication, strategic silence, accountability, AI adoption, return on mission

Companies Mentioned
Converse, Oracle, Instagram, The Wall Street Journal, Nike, Slack, LinkedIn, Amazon, Target

Episode Hashtags
#Converse #Oracle #Instagram #WallStreetJournal #Nike #Slack #LinkedIn #Amazon #Target #EdSheeran #Macklemore #CrisisCommunications #CorporateReputation #Apologies #StakeholderTrust #EmployeeCommunications #Layoffs #ArtificialIntelligence #ShawnPNeal #AdvoCast #OCRNetwork

Communication Breakdown is a production of the Observatory on Corporate Reputation.
Hosted by Craig Carroll and Steve Dowling.
Produced in partnership with Advocast Leadership Advisory and Shawn P Neal.

For questions, feedback, or episode suggestions, reach out at podcasts@ocrnetwork.com

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(104)

Cornell’s Reckoning, Algorithmic ‘Gouging’

Cornell’s Reckoning, Algorithmic ‘Gouging’

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different crises connected by a common question: what happens when trust in an institution or company is al...

8 Okt 35min

Reorg, Reject, Retouch

Reorg, Reject, Retouch

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll start with Microsoft’s decision to move communications under its corporate, external, and legal affairs organization, asking...

30 Sep 24min

You Ought Not Be In Pictures

You Ought Not Be In Pictures

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine what happens when Hollywood turns corporate leaders into central characters. With new productions focused on Mark Zu...

17 Sep 31min

Episode 100

Episode 100

In this 100th episode of Communication Breakdown, Steve Dowling and Craig Carroll revisit the major forces that have shaped corporate communications over the past two years. They examine how political...

10 Sep 29min

Long-time listeners, first-time callers

Long-time listeners, first-time callers

In this special listener-driven episode of Communication Breakdown, Steve Dowling and Craig Carroll answer questions from communications leaders and longtime supporters of the podcast. The conversatio...

3 Sep 36min

Return on Mission

Return on Mission

In this episode of Communication Breakdown, Steve Dowling and Craig Carroll explore a different way to measure the value of corporate communications, public affairs, and stakeholder engagement. Buildi...

27 Aug 31min

Fixing Flock’s Blind Spot

Fixing Flock’s Blind Spot

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine Flock Safety’s attempt to reset its reputation amid growing criticism of its automated license plate reader ne...

20 Aug 28min

Populært innen Business og økonomi

stopp-verden
dine-penger-pengeradet
rss-penger-polser-og-politikk
e24-podden
rss-borsmorgen-okonominyhetene
rss-skravla-gar
rss-pa-konto
livet-pa-veien-med-jan-erik-larssen
rss-orjasater
tid-er-penger-en-podcast-med-peter-warren
pengepodden-2
utbytte
finansredaksjonen
lederpodden
morgenkaffen-med-finansavisen
liberal-halvtime
stormkast-med-valebrokk-stordalen
rss-fa-makro
rss-markedspuls-2
pengesnakk