ChiefsClash

The purpose of this blog is to assist iGaming CRMers, wherever you may be. To do so, we provide you with naughty photos from industry conferences, laugh at Thomas for his poor fighting abilities (or l...

25 Okt 20247min

Feel like you are “sinking” with data that doesn’t really makes sense? Last week we have talked about Customer Analytics in Online Gaming, and this time we bring you a guest post by Ilana Jucha of sta...

25 Okt 202425min

After reading this post and its related article, please watch this clip (below). It is very much geared towards beginners, but it smartly says: if you wish to win at Roulette – you should pile some lu...

25 Okt 202412min

Summer is here. And for iGaming businesses it means that the declining seasonality effect has already starting to kick in. It also means that you can definitely expect to see less and less people atte...

25 Okt 202416min

Have you ever tried playing a slot machine in one of the online casinos when your computer sound is on mute? Have a go – it’s a surreal feeling, as suddenly the same game you know is less appealing. U...

25 Okt 202412min

You grew up with your betting system, and like an old pair of jeans, it’s gotten to a point where it’s become so comfortable – you just can’t imagine how another one can fit as perfectly. The beige in...

25 Okt 202416min

Written by Lena Benel, this podcast tells about managing an effective call center and the process of definition of KPIs. Often, call centers in their early stages adopt a narrow perspective, which ser...

24 Okt 202423min

Suppliers have consistently advanced the online gaming industry, but one of the latest developments has been to the detriment of the market. Now, they are looking to destroy retention marketing by off...

24 Okt 202420min