Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

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Episoder(104)

UnitedHealth Performs CEO Transplant

UnitedHealth Performs CEO Transplant

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll break down the reputational chaos surrounding UnitedHealth’s abrupt CEO departure and the company's spiraling communic...

16 Mai 202529min

Target’s Post-Pivot Purgatory

Target’s Post-Pivot Purgatory

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll dissect the reputational fallout from Target's controversial turnabout on diversity. Fourteen weeks after reversing ke...

9 Mai 202530min

Trade War Turmoil

Trade War Turmoil

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the implications of Amazon's controversial pricing transparency proposal amidst tariff turmoil affecting the a...

2 Mai 202529min

Harvard Turns the Tables on Trump

Harvard Turns the Tables on Trump

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Harvard's bold response to the Trump administration's pressure regarding free speech and academic freedom. The...

25 Apr 202532min

The Trouble with Tariffs

The Trouble with Tariffs

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the tumultuous impact of tariff policies on corporate America, highlighting the challenges and strategies comp...

11 Apr 202521min

First Thing We Do, Let’s [intimidate] All the Lawyers

First Thing We Do, Let’s [intimidate] All the Lawyers

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the ongoing tensions between the Trump administration and the legal profession. Some of the law firms discusse...

4 Apr 202526min

Q2 Chaos and the 90 Day Review

Q2 Chaos and the 90 Day Review

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the evolving role of Chief Communications Officers (CCOs) in navigating the complexities of corporate communic...

28 Mar 202519min

Staring Down the Anti-Diversity Influencer

Staring Down the Anti-Diversity Influencer

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the evolving landscape of corporate diversity initiatives, particularly in light of pressures from figures lik...

21 Mar 202537min

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