69. The CS Job Search Playbook Is Dead: Here's the Evidence
You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “...
21 Mai 202527min
68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired
Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this ep...
14 Mai 202527min
67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers
If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn f...
7 Mai 202518min
66. I analyzed 11 successful customer success resumes: here’s what they had in common
Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncove...
30 Apr 202520min
65. What does a career in CS Ops really look like?
Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lo...
23 Apr 202538min
64. 4 Ways To Leverage AI And Uplevel Your CSM Game
Being a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re missing a massive opportunity to save time, impress leadership,...
16 Apr 202523min
63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert
Job boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d...
9 Apr 202548min
62. Power Questions: 10 Smart Questions to Ask in Your Next Customer Success Interview
Ever walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again. In this episode, I’m giving ...
2 Apr 202525min
