ITIL 4 in Action: Crafting Standard Service Models for Success
Join Luigi Ferri on The ITSM Practice as we dissect the creation of a Standard Service Model (SSM) using ITIL 4, ensuring IT services are proactive, consistent, and aligned with business objectives. T...
11 Mar 20258min
3 Years of IBM Breach Reports: Key Business Protections
Join Luigi Ferri on "The ITSM Practice" as we delve into the escalating costs and complexities of data breaches from 2022 to 2024, highlighting a record rise to $4.88 million per incident. This episod...
4 Mar 20258min
Halt Repeat Issues: Easy Problem Management
In today's episode of The ITSM Practice, Luigi Ferri delves into Problem Management, a proactive approach aimed at identifying and eradicating the root causes of recurring IT incidents. We explore pra...
25 Feb 20259min
OT Security Simplified: 6 Key Principles for Critical Systems Protection
In today's episode of "The ITSM Practice," Luigi Ferri delves into Operational Technology (OT) Cybersecurity, crucial for protecting vital infrastructure like energy, water, and healthcare. We discuss...
18 Feb 20259min
Protect Your Data How FIM and DLP Work Together to Secure Information
In today's episode of "The ITSM Practice," hosted by Luigi Ferri, we explore crucial data protection technologies: File Integrity Monitoring (FIM) and Data Loss Prevention (DLP). Discover how FIM acts...
11 Feb 20256min
Customer First: Boosting Quality and Profits
In this episode of The ITSM Practice, Luigi Ferri delves into the transformative power of prioritizing customers over products, exploring its profound impact on quality, profitability, and business gr...
4 Feb 20256min
Transforming IT Operations: How Observability Improves Security and Performance
In this episode of "The ITSM Practice," Luigi Ferri delves into the transformative power of observability in IT management and security. Discover how leveraging contextual data and dynamic thresholds ...
28 Jan 20255min
Secure System Design: Building Resilient IT Infrastructure
In this episode of "The ITSM Practice," Luigi Ferri delves into constructing IT systems that are inherently secure, robust, and prepared for future cybersecurity challenges. He highlights the importan...
21 Jan 20256min
