Vendor Consolidation vs. Defense in Depth
In this episode of "The ITSM Practice," Luigi Ferri dives into the integration of vendor consolidation with defense in depth in cybersecurity. We explore how consolidating vendors can streamline opera...
10 Des 20246min
Enhancing Efficiency with ITIL Value Streams
In today's episode of The ITSM Practice Podcast, Stefano, a certified ITIL Master and Prince2 Practitioner, delves into the transformative potential of process design within IT and Enterprise Service ...
9 Des 20248min
The Future of Service Desks: How AI Transforms Customer Support
In this insightful episode of "The ITSM Practice," Luigi Ferri delves into the transformative potential of AI in service desks. Discover how AI is redefining the roles of human agents, enhancing effic...
3 Des 20247min
Security-First IT Projects: Essential Steps for Emerging Organizations
In today's episode of "The ITSM Practice," Luigi Ferri delves into the critical need for integrating security into IT project management from the start. Highlighting the risks for organizations with i...
26 Nov 20246min
Tarun Ramesh Explores Scattered Spider Cloud Attacks
Hello and welcome to The ITSM Practice Podcast! I'm Luigi Ferri, your host. Today, I’m handing over the reins to Tarun Ramesh, a cloud security expert and Software Developer at Dune Security. Have ...
22 Nov 20247min
Top-Down vs. Bottom-Up Approach for Designing ITIL Processes: Which One Fits Your Business?
In today's episode of "The ITSM Practice," host Luigi Ferri explores ITIL process design strategies, specifically comparing top-down and bottom-up approaches. Luigi breaks down the benefits, cons, and...
19 Nov 20247min
Future-Proofing Cybersecurity with Kyle Ryan’s AI Expertise
Welcome to The ITSM Practice Podcast! I'm Luigi Ferri, your host. Today, we're taking a bit of a unique turn. I'm stepping aside to let Kyle Ryan, the Head of AI and Backend Engineering at Dune S...
15 Nov 20249min
The Business Value of ITIL Service Design: Why It’s Essential for Selling IT Services
In this episode of "The ITSM Practice," Luigi Ferri explores how ITIL Service Design can transform the way IT services are sold by aligning them with business goals, optimizing resources, and enhancin...
12 Nov 202410min
