Breaking Barriers: Why There Are Only A Few Women in ITSM?
In this inspiring episode, Pirkko Haver addresses the significant gender disparities in IT Service Management (ITSM) and broader tech roles. She challenges the stereotypes that deter women from enteri...
2 Aug 20247min
Overcoming Obstacles in ITSM Adoption: 5 Key Challenges and How to Solve Them
In this episode of "The ITSM Practice," Luigi Ferri tackles the top five obstacles in IT Service Management (ITSM) adoption and offers practical solutions to overcome them. From enhancing Knowledge an...
30 Jul 20246min
Enhancing ITIL Service-Level Agreements: The Adrian Bunea Perspective on Minimizing the Watermelon Effect
In this enlightening podcast episode, Adrian Bunea delves into Service-Level Agreements (SLAs) and the pervasive issue known as the Watermelon Effect. Adrian explains how SLAs, while crucial for track...
26 Jul 20247min
Why Are CISOs Seen as 'Scapegoats'?
In today's episode of "The ITSM Practice," Luigi Ferri tackles the significant issue of Chief Information Security Officers (CISOs) being unfairly scapegoated following security breaches. By examining...
23 Jul 20248min
Navigating TOGAF: Pros, Cons, and Strategic Considerations
In this episode of 'The ITSM Practice,' host Luigi Ferri delves into the intricacies of TOGAF, The Open Group Architecture Framework. Luigi evaluates whether TOGAF remains a vital blueprint for archit...
16 Jul 20247min
Exploring Social Engineering Threats: How Companies Increase Their Vulnerability
In this episode of "The ITSM Practice," host Luigi Ferri delves into the effectiveness of social engineering tactics and the critical oversights that heighten organizational vulnerability. Luigi empha...
9 Jul 20245min
ITIL Meets NIS2: Enhancing Cybersecurity and Service Management Together
In this informative episode of "The ITSM Practice," hosted by Luigi Ferri, we delve into the NIS 2 Directive's influence from a customer's standpoint. We explore how this directive serves as a shield ...
2 Jul 20245min
How Communities Enhance Service Quality
In this podcast episode, David Barrow discusses the transformative impact of establishing value-focused communities of practice (CoPs) within organizations. These communities enhance service managemen...
28 Jun 20249min
