Is ITIL 4 Problem Management an optional luxury or a critical lifeline for your IT operations?
In today's episode of "The ITSM Practice" we delve into ITIL 4 Problem Management, discussing its essential role in preventing IT Incidents and minimizing their impacts. We explore how Problem Managem...
25 Jun 20244min
Building Trust with Strategic Communication in IT Service Management
In this episode of the ITSM Practice Podcast, David Barrow explores the crucial role of communication in service management. Emphasizing the significant impact of effective communication strategies, t...
21 Jun 20249min
How Can Combining ITIL 4 and Agile Lead to Better Projects?
In today's episode of "The ITSM Practice," host Luigi Ferri delves into ITIL 4 and its transformative impact on Project Management. Luigi explores how ITIL 4 integrates strategic elements into IT Proj...
18 Jun 20245min
The Future of ITSM: Why Removing 'IT' Could Broaden Its Impact
In the latest ITSM Practice Podcast episode, David Barrow delves into the transformative potential of broadening the scope of service management beyond traditional IT confines. Emphasizing its pivotal...
14 Jun 202410min
Synergy in Transition: Uniting ITIL 4 and Organizational Change Management for Effective Change Management
In today's episode of 'The ITSM Practice', Luigi Ferri delves into how ITIL 4 and Organizational Change Management (OCM) can significantly enhance business adaptation in the digital age. The discussio...
11 Jun 20247min
IT for Competitive Advantage: A Leadership Perspective
In this episode, Mark Smalley, also known as the Ancient IT Philosopher, dissects the business value of IT, illustrating how IT investments impact business models and performance through four analytic...
7 Jun 202410min
Securing Software Development: From SSDLC to Third-Party Risks
In this episode of 'The ITSM Practice' podcast, Luigi Ferri delves into the critical aspects of Secure Software Development Lifecycle (SSDLC), highlighting the shift from traditional SDLC to Security-...
4 Jun 202412min
How can ITIL practices streamline your Major Incident Management process?
In today's episode of 'The ITSM Practice,' hosted by Luigi Ferri, we delve into the critical aspects of Major Incident Management within IT Service Management (ITSM). This episode explores how ITIL pr...
28 Mai 20247min
