The MSP Zone

Ten years ago, I wrote an article in the Wall Street Journal arguing for a “universal standard” for cloud computing. While a lot has changed in the last decade, the need for standards has not. There a...

18 Jan 202229min

The rise of armchair cybersecurity “experts” has accelerated in recent years. Perhaps the industry most impacted by these armchair cybersecurity experts is managed services.   As cyberattacks and thre...

13 Jan 202236min

The time has come for MSP protection legislation. MSPs safeguard many thousands of industries throughout the world and they need our support. More importantly, MSPs need the support of our legislative...

11 Jan 202223min

Part of the responsibility of being an MSP is to understand what is being said about your profession. The task of observing how "non-industry" people and organizations talk about MSPs is of particular...

4 Jan 202227min

There are many mistakes you should avoid when selecting your MSP. To be honest, the most critical mistakes will differ depending on who you are, your organizational needs, the type of MSP you are talk...

14 Des 202134min

When you are exposed to anything long enough, you will become familiar with that thing. In this case, I'm talking about selling managed services. To say that managed services sales and marketing has b...

7 Des 202128min

Is inflation having an impact on the MSP market? As undeniable evidence of inflation is being felt, at least in the United States, it was only a matter of time before someone asked the question: is in...

1 Des 202120min

Data processing is an important element of any managed services agreement. The handling of data belonging to clients has never been more critical to the relationship between customer and MSP. Data pro...

29 Nov 202134min