The MSP Zone

What's the difference between internal IT departments and managed service providers? There are some important distinctions which define the relationships between internal IT and the external MSP. Unde...

4 Aug 202122min

It was almost an inevitability that MSPs would begin to rethink their procurement of managed services enabling tools in the wake of the Kaseya ransomware attack. Sure enough, we are starting to hear f...

2 Aug 202121min

What's an MSP? What is an MSSP? What is a SOC? These terms are common throughout the managed services community but often have overlap and can cause confusion. We will explore these terms and examine ...

2 Aug 202130min

To all of you bloggers out there with aspirations of becoming an "expert" in managed services and providing MSPs with advice on how to respond to the Kaseya ransomware attack, this podcast is for you!

21 Jul 202122min

An interview with Rob Scott about the legal, political, and business impact of the Kaseya ransomware attack.  Highlights:  Breach requirements for MSPs   Role of insurance  The sequence of steps taken...

14 Jul 202142min

My random thoughts on the Kaseya breach and how the managed services profession will ultimately respond.  Highlights:  Don't Panic!  How will this impact the managed services profession?  MSPs  Custom...

9 Jul 202129min

MSPs face many realities when it comes to the management of customer IT environments. Shadow IT is a reality amongst many corporate organizations and very little is known about it or how pervasive it ...

7 Jul 202140min

Louisiana may have been the first State to pass an MSP law, but it certainly won't be the last. Four other states, including North Carolina, Pennsylvania, New York, and Texas, all have bills that deal...

6 Jul 202127min