Service Management Leadership - Merry Christmas and Happy Holidays
We - at Service Management Leadership - want to wish you all the best this holiday season
25 Dec 20251min
Service Management Leadership - Delivery Should Match the Maturity
In this episode, Jeffrey discusses the need to match our service delivery to our maturityEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursday...
22 Dec 20257min
Service Management Leadership - Value of Expertise
In this episode, Jeffrey discusses the value of expertiseEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Se...
18 Dec 20255min
Service Management Leadership - Doing the Small Things Well
In this episode, Jeffrey discusses the need to do the small things - like decommissioning - well. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management ...
15 Dec 20255min
Service Management Leadership - Should Service Management Be Centralized or Decentralized?
In this episode, Jeffrey discusses the topic of centralized versus decentralized service managementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management...
11 Dec 20256min
Service Management Leadership - Are You a Chef or a Baker
In this episode, Jeffrey discusses the difference between a chef and a baker.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey ...
8 Dec 20255min
Service Management Leadership - Knowledge Management
In this episode, Jeffrey discusses the need for Knowledge ManagementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the fo...
4 Dec 20256min
Ep 69: “People First: Reality Check” – James Finister, Part 3
In the Season 2 finale, James Finister and I explore career evolution across life stages, questioning whether IT truly puts people first despite claiming to. We discuss age-and-stage development, the ...
4 Dec 202541min
