Service Management Leadership - SMO Part 1
In this episode, Jeffrey discusses the Service Management Office (SMO)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the ...
22 Jan 3min
Service Management Leadership - Service Delivery
In this episode, Jeffrey discusses service deliveryEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service ...
19 Jan 7min
Service Management Leadership - Improving Your CMDB
In this episode, Jeffrey discusses one method to improving your CMDBEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the fo...
15 Jan 7min
Service Management Leadership - Evaluating Competing Initiatives
In this episode, Jeffrey discusses how to evaluate competing initiativesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is th...
12 Jan 9min
Service Management Leadership - You Must Get Closer to Understand
In this episode, Jeffrey discusses the need to get closer to the issue in order to understandEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thur...
8 Jan 5min
Service Management Leadership - Data
In this episode, Jeffrey discusses trusting data.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Ma...
6 Jan 4min
Service Management Leadership - Incorporating AI
In this episode, Jeffrey discusses how to incorporate AIEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Ser...
1 Jan 4min
Service Management Leadership - Acknowledging Our Reliance on Technology
In this episode, Jeffrey discusses how we need to adapt given our increasing reliance on technologyEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management...
29 Dec 20256min
