Service Management Leadership - Part 5 of Series on IT Experience
In this episode, Jeffrey discusses Part 5 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of IT support channels. Each week, Jeffrey will be sharing his kno...
28 Juli 20258min
"No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show Up" – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
25 Juli 202510min
Service Management Leadership - ITIL4 Guiding Principles
In this episode, Jeffrey discusses the ITIL4 Guiding PrinciplesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder...
24 Juli 20257min
Ep 61: “Moving Organizations From Reactive To Proactive Thinking” – Jon Hansen, Part 2
In this episode, Jon Hansen and I continue our in-depth exploration of collaboration and interconnectedness, examining how organizations can transition from reactive to proactive thinking. We discuss ...
24 Juli 202537min
Service Management Leadership - Part 4 of Series on IT Experience
In this episode, Jeffrey discusses Part 4 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of experience during requests. Each week, Jeffrey will be sharing ...
21 Juli 20255min
“You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
18 Juli 202510min
Service Management Leadership - ITIL4 4 Dimensions
In this episode, Jeffrey discusses the ITIL4 4 Dimensions of Service ManagementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffre...
17 Juli 20254min
Service Management Leadership - Part 3 of Series on IT Experience
In this episode, Jeffrey discusses Part 3 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of experience during incidents. Each week, Jeffrey will be sharing...
14 Juli 20255min
