Service Management Leadership - Part 3 of Series on IT Experience
In this episode, Jeffrey discusses Part 3 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of experience during incidents. Each week, Jeffrey will be sharing...
14 Juli 20255min
Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
11 Juli 202512min
Service Management Leadership - Is it Innovation or Improvement?
A brief discussion about the tension between innovation and improvementEach week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Busine...
10 Juli 20256min
Ep 60: "On Collaboration and Communication" - Jon Hansen
In Episode 60, I sit down with Jon, a procurement expert with over 40 years of experience, to explore why organizations struggle with collaboration and communication. Through compelling real-world exa...
10 Juli 202528min
Service Management Leadership - Part 2 of Series on IT Experience
In this episode, Jeffrey discusses Part 2 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on IT Support. Each week, Jeffrey will be sharing his knowledge on Service Deli...
7 Juli 20255min
Service Management Leadership - ITSM Assessments
In this episode, Jeffrey discusses ITSM AssessmentsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service ...
3 Juli 20256min
Service Management Leadership - Part 1 of Series on IT Experience
In this episode, Jeffrey discusses Part 1 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is the preview to the series with great nuggets thrown in. Each week, Jeffrey will...
30 Juni 20256min
Service Management Leadership - You're Doing It Even If Not Called By the Same Name
In this episode, Jeffrey discusses that you are doing service management even if you do not call it service managementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and...
26 Juni 20255min
