Service Management Leadership - Part 2 - Building a Business Continuity Program
In this episode, Jeffrey discusses Part 2 on how to build a business continuity programEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)...
23 Juni 20257min
Service Management Leadership - ITIL4 Practices
In this episode, Jeffrey discusses ITIL4 PracticesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service M...
19 Juni 20256min
Ep 59: “Getting Beyond Fear” – David Flesh, Part 3
In the final segment of our conversation, David Flesh and I explore how to transform fear-driven reactions during economic storms into strategic opportunities. We discuss moving beyond traditional cos...
19 Juni 202524min
Service Management Leadership - Part 1 - Building a Business Continuity Program
In this episode, Jeffrey discusses Part 1 on how to build a business continuity programEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)...
16 Juni 20259min
Service Management Leadership - User Experience
In this episode, Jeffrey discusses a funny story regarding user experienceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is ...
12 Juni 20256min
Ep. 58: “Crafting Practical Responses” – David Flesh, Part 2
In Episode 58, David Flesh and I continue our discussion on navigating economic uncertainty, focusing on practical strategies for IT leaders. We explore rigorous project evaluation, vendor partnership...
12 Juni 202526min
Service Management Leadership - Part 4 of Series on Digital Experience
In this episode, Jeffrey discusses Part 4 of the NextThink Blog: Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on software usage.Each week, Jeffrey...
9 Juni 20255min
Service Management Leadership - Improvement Projects
In this episode, Jeffrey discusses a funny story regarding partially-completed projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)...
5 Juni 20256min
