Service Management Leadership - AI Capabilities
This episode is about having a different perspective of AI Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder o...
24 Okt 20244min
Ep 33: “Up, Down, and All Around” – Doland White, Part 2
In this episode, kengon finishes up his conversation with Doland White on leadership. Well, at least, it's finished *for now*! There's a lot packed into this episode, so be sure to stay engaged.
24 Okt 202422min
Service Management Leadership - Hiring Better
In this episode, Jeffrey discusses a recent Gallup poll and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffre...
21 Okt 20245min
ServiceNotes Season 2 Guest Interview with Sherrina Job - Episode 5
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
20 Okt 20246min
Service Management Leadership - Needing Context
This episode is about having a framework Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Manageme...
17 Okt 20245min
Ep 32: “Leading In Turbulent Times” - Doland White
In this episode kengon talks with his long-time friend and collaborator Doland White about leadership and why it's needed now more than ever.
17 Okt 202422min
Service Management Leadership - Having True Enterprise Service Delivery
In this episode, Jeffrey discusses what true enterprise service delivery really is and offers you something to consider Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) ...
14 Okt 20245min
ServiceNotes with Sherrina Job - Season 2 Episode 4
Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's process...
13 Okt 20247min
