Service Management Leadership - Should We Rethink Our Support Models?
In this episode, Jeffrey discusses the possibility of rethinking our current support model that was developed decades ago.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.u...
12 Mars 6min
Service Management Leadership - Security is Risk Acceptance
In this episode, Jeffrey discusses cybersecurity/information security.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge o...
9 Mars 5min
Service Management Leadership - Leaders Must Take Ownership in Decision-Making
In this episode, Jeffrey discusses leadership decision-making.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Servic...
5 Mars 5min
Service Management Leadership - How to Implement a Tool Correctly the First Time
In this episode, Jeffrey discusses tool implementation.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Deliv...
2 Mars 6min
Service Management Leadership - Four Ingredients for An Awesome CMDB
In this episode, Jeffrey discusses four ingredients for an awesome CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge...
26 Feb 3min
Service Management Leadership - The Difference Between An Asset and A Configuration item
In this episode, Jeffrey discusses the difference between an asset and a configuration item (CI).Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will...
23 Feb 9min
Service Management Leadership - AI Governance
In this episode, Jeffrey discusses AI GovernanceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Man...
19 Feb 3min
Service Management Leadership - Two CSFs Required For Every New Project
In this episode, Jeffrey discusses how leaders can evaluate projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the fo...
16 Feb 4min
