The CRM Success Show

Talking with the people who own the largest and most complex CRM systems, with a strong focus on Salesforce.


For the executive, admin, architect, and RevOp leader running Salesforce orgs at scale. Every other week, we interview the people who actually own the system, prior guests include leaders at Walmart, Rockwell, Gusto, credit unions, and nonprofits, and every industry in between. Talking about data migrations, development, change management, partner selection, AI rollouts, Agentforce, team building, and the decisions that went sideways.


Website: https://www.crmsuccess.show/


Your Hosts on LinkedIn (Reach Out!):
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/

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Avsnitt(52)

Observability & AI - Ankur Gupta, Ciena (#32)

Observability & AI - Ankur Gupta, Ciena (#32)

Featured Ankur Gupta Ankur is a senior technology executive with 20+ years leading global software engineering, GTM systems, and AI-first enterprise transformations. A 16x Salesforce Platform Archi...

30 Dec 202557min

Migrating to a New Salesforce Instance - Hyung Lee, FloQast (#31)

Migrating to a New Salesforce Instance - Hyung Lee, FloQast (#31)

Featured Hyung Lee Hyung Lee is a seasoned applications leader with deep roots in the Salesforce ecosystem. Over his career, Hyung has become an expert at navigating the technical and organizationa...

16 Dec 20251h 5min

Customer vs Partner vs Salesforce - Kevin Mossman, DUAL North America (#30)

Customer vs Partner vs Salesforce - Kevin Mossman, DUAL North America (#30)

Featured Kevin Mossman Kevin is an experienced Digital CRM Leader with a broad background in both Software Development and IT Operations. Recognized for providing strategic and tactical executive d...

2 Dec 20251h 11min

Why The Public Sector Requires More Skin in the Game - Ian Hopper, Royal College of Pathologists (#29)

Why The Public Sector Requires More Skin in the Game - Ian Hopper, Royal College of Pathologists (#29)

Featured: Ian Hopper Ian is an Executive Director with 15 years’ experience in transformation, operations, and strategic growth across charities, NGOs, and the public sector. He specialises in mode...

18 Nov 20251h 8min

Planning Large-Scale Salesforce Implementations - Onttu Lindeman,  Members 1st Federal Credit Union  (#28)

Planning Large-Scale Salesforce Implementations - Onttu Lindeman, Members 1st Federal Credit Union (#28)

Featured: Onttu Lindeman As a Salesforce leader, Onttu helps organizations avoid the most common pitfalls that drain value and increase costs. He is passionate about ensuring that strategy, licensing...

4 Nov 20251h 5min

AI & Service Cloud Voice - Rob Lajeunesse, Einstein - Angi (#27)

AI & Service Cloud Voice - Rob Lajeunesse, Einstein - Angi (#27)

Featured: Rob Lajeunesse As Senior Director of Product Management at Angi, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce...

21 Okt 20251h 7min

How to Rebuild Team Morale After Burnout - Pranav Lal, Gusto (#26)

How to Rebuild Team Morale After Burnout - Pranav Lal, Gusto (#26)

Featured: Pranav Lal Pranav is an experienced technology leader with a passion for building world-class business technologies and high-performing teams. Currently, Pranav is Head of Business Technolo...

7 Okt 20251h 7min

Partner Selection & Lean Six Sigma - Jon Beller,  First United Bank (#25)

Partner Selection & Lean Six Sigma - Jon Beller, First United Bank (#25)

Featured: Jon Beller Jon is a big-picture strategist, down-to-earth, with a track record of guiding teams from vision to impact through bold collaboration and relentless curiosity. His approach empow...

23 Sep 20251h 8min

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