109. How to Get Promoted Internally in Customer Success (When a Role Opens on Your Team)
Bold move, but here it is… being a top performer isn’t enough to land you that internal promotion you're eyeing. And if you think your KPIs will carry you to the next level, think again.I get this DM ...
25 Feb 19min
108. How to Land a Customer Success Job in Under 90 Days in 2026
If your customer success job search has been dragging on for months, the problem probably isn’t your experience — it’s the strategy you’re using. On today’s episode, I’m pulling back the curtain on ex...
18 Feb 19min
107. How to Land a $200K Customer Success Job (What 10 High Earners Had in Common)
What if landing a $200K Customer Success role has a lot less to do with your title and a lot more to do with one thing almost no one is tracking?In this episode, I went full data-nerd and analyzed 10 ...
11 Feb 18min
106. Treat Your Job Search Like a Customer Success Role (Here's How) with Zach Sanford
What if the reason your job search isn’t working has nothing to do with your experience and everything to do with how you’re showing up? In this episode, I sit back down with Zach Sanford to unpack a ...
4 Feb 31min
105. The Real Reason CSMs Feel Invisible (And Your Action Plan to Fix It) | Part 2
We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Free Talent Report here: https://customer-success-career.captivate.fm/reportCSMs don’t leave b...
28 Jan 20min
104. 85% of CSM Turnover is Preventable (Here's the Data) | Part 1
We analyzed 1,474 CSM conversations to uncover why they are leaving and what keeps them in 2026. Grab the Talent Report here: https://customer-success-career.captivate.fm/reportWhat if I told you that...
21 Jan 17min
103. How to Talk About Career Gaps From Layoffs in Interviews
That line on your resume that makes your stomach drop in interviews isn’t the problem. The way you’re talking about it is. In this episode, I’m breaking down exactly why career gaps and layoffs quietl...
14 Jan 17min
100+ Episodes Later: 3 Career Lessons I Learned From Podcasting
What if the only thing standing between you and your next career breakthrough is a lesson you haven’t learned yet? In this milestone episode, I’m reflecting on 100 plus episodes of podcasting and the ...
7 Jan 20min
