117. From Laid Off to Director of CS in 60 Days (the 2 Moves That Made it Happen)
What if one message could instantly get you into a final round interview?In this episode, I’m breaking down the real story of how one senior CS leader went from getting rejected in final rounds to lan...
22 Apr 16min
116. 8 Negotiation Mistakes CS Job Seekers Make (That Cost Them Money)
What if the only thing standing between you and a higher offer is how you negotiate it?In this episode, I’m breaking down the 8 negotiation mistakes I see customer success job seekers make that quietl...
15 Apr 21min
115. The Passive Job Search Is Dead (And Hiring a Recruiter Won't Save You)
What if the reason you’re stuck in your job search… is because you’re not actually searching at all?In this episode, I’m breaking down why “passively looking” isn’t a strategy (it’s a comfort zone), w...
8 Apr 16min
114. From Senior CSM to People Leader: How to Bridge the Experience Gap
What actually separates a great Senior CSM from someone who’s ready to lead a team, and why does that jump feel so much harder than it should?In this episode, I’m breaking down the real gap no one tal...
1 Apr 20min
113. Mass Applying to CS Jobs Is Seriously A Horrible Idea. I’ll Explain Why
Mass applying to jobs might feel productive, but what if it’s actually the exact reason you’re not getting hired? Because after a year of digging into the data, talking to recruiters, and studying how...
25 Mar 22min
112. He Spent 2.5 Years Applying to Jobs the Wrong Way. Here's What Finally Worked | Client Spotlight
What if the reason you’re not landing interviews isn’t your experience, but your strategy? In today’s episode, I’m sharing the story of Junior, a Customer Success Manager who applied to over 1,000 job...
18 Mar 28min
111. The Expansion Playbook for CSMs Who Hate Selling
What if the thing standing between you and your next promotion as a CSM isn’t working harder but learning how to spot expansion opportunities without ever feeling like a salesperson?In this episode, I...
11 Mar 23min
110. How to Nail a CSM Interview Presentation (3 Things Companies Are Grading You On)
What if the reason you keep coming in second place in your CSM interviews has nothing to do with your experience and everything to do with what you’re missing in the presentation?In this episode, I’m ...
4 Mar 21min
