101. Customer Success Interview Tips: How to Prep for Recruiters vs Hiring Managers
If you have ever walked out of an interview thinking I nailed that and still did not move forward, this episode is your wake up call. Today, I’m breaking down one of the most common reasons qualified ...
31 Des 202534min
100. Customer Success Career Advice: Stop Blindly Following Traditional CS Paths
What if the reason you feel stuck in your Customer Success career has nothing to do with your performance and everything to do with the path you’re blindly following? On today’s episode, I’m unpacking...
24 Des 202529min
99. 3 Ways to Make Your Customer Calls Less Awkward (And Actually Useful)
If your customer calls feel stiff, boring, or like both of you are counting down the minutes until it’s over, you’re not imagining it, and it’s costing you more than you think. That’s why in this epis...
17 Des 202518min
98. How to Set Up Your Customer Success Job Search for 2026
What if landing your next big career move comes down to one simple shift in how you approach your job search? Most people treat job hunting like a chaotic scramble — hopping between LinkedIn and job b...
10 Des 202514min
97. How One CSM Rebuilt Job Search Momentum After A Tough Rejection (and Landed a $180K Job 8 Weeks Later)
What if the only thing standing between you and a job offer you actually want is a strategy you haven’t heard yet? In this episode, I’m breaking down the real story behind how Amy went from a brutal l...
3 Des 202517min
96. Ask Your Family This Question on Thanksgiving (It'll Change Your Life)
What if the fastest way to rebuild your career confidence isn’t another resume update or headline hack, but a game you play at the holiday dinner table? In this quick, punchy episode, I share the dece...
26 Nov 20258min
95. Two Ways to Use AI to Level Up as a Customer Success Manager
AI isn’t here to replace you—unless you let it. What if you could flip the script and use AI to become the most valuable Customer Success Manager in the room, no matter what your company throws at you...
19 Nov 202519min
94. 6 LinkedIn Mistakes Costing You Customer Success Job Interviews
Think your LinkedIn profile is working hard to get you noticed by recruiters? Think again. Most job seekers (yes, even experienced CSMs) are practically invisible and it has nothing to do with the job...
12 Nov 202520min
