Enhancing Self-Service: The Role of Knowledge Management in Chatbot Success
Jeffrey T. Fertiller explores the significant cost advantages of chatbots over traditional service desks in this fourth episode, referencing a Gartner study highlighting the drastic difference in cost...
24 Mai 20246min
How Can ISO 27001 Onboarding and Offboarding Tactics Secure Your Organization?
In this episode of The ITSM Practice Podcast, Luigi Ferri explores the critical importance of integrating ISO 27001 standards into your organization's onboarding and offboarding processes. He details ...
21 Mai 20246min
Strategic Leadership: Balancing Urgent Tasks with Long-Term Vision
Jeffrey Tefertiller addresses the challenge leaders face in balancing urgent tasks with strategic thinking in his latest podcast episode. He advocates for scheduling regular intervals for deep thinkin...
17 Mai 20246min
What Drives Enterprise Asset Management Success?
In this episode of The ITSM Practice Podcast, Luigi Ferri delves into the nuances of Asset Management, highlighting its critical role in enhancing organizational efficiency and achieving strategic obj...
14 Mai 202414min
Harnessing AI and Automation for Superior Service Delivery
In this insightful podcast episode, Jeffrey Tefertiller explores the critical role of people in creating value through well-executed processes in both IT and non-IT sectors. He emphasizes the importan...
10 Mai 20249min
What is DORA?
Discover the ins and outs of the Digital Operational Resilience Act (DORA) in this episode of 'The ITSM Practice'. Join Luigi Ferri as he delves into how DORA, enacted by the EU to bolster the digital...
7 Mai 202417min
Driving Excellence in IT Service Delivery: Strategies and Solutions
In this thought-provoking podcast episode, Jeffrey Tefertiller addresses the critical challenges and inefficiencies in IT Service Delivery that many organizations face today. Emphasizing the need for ...
3 Mai 20249min
What is the ROI of ITIL in a small and medium-sized business?
In this episode of The ITSM Practice Podcast, host Luigi Ferri delves into the vital aspect of Return on Investment (ROI) in ITIL, emphasizing its importance in evaluating the financial efficiency of ...
30 Apr 202410min
