AI Governance Illusion: Hidden Risks & Accountability in ITSM
AI governance maturity can be misleading. Many organizations rely on frameworks, policies, and dashboards that signal control but fail to reflect true understanding of AI systems. This episode explore...
7 Apr 9min
DevSecOps: Responsibility Without Authority
DevSecOps promises shared security responsibility, but what happens when accountability shifts without decision authority? In this episode of The ITSM Practice Podcast, Luigi Ferri explores governance...
31 Mar 6min
ISO 31000 vs MoR: Closing the Risk Management Gap
Enterprise Risk Management (ERM) often looks mature—risk registers, ISO 31000 alignment, MoR processes—yet fails to influence real decisions. In fintech and regulated environments, risk governance mus...
24 Mar 7min
ITIL 5: Stop Explaining Failures. Start Owning System Decisions
In this episode of the ITSM Practice Podcast, Luigi Ferri explores how ITIL 5 shifts leadership from explaining incidents to owning systemic decisions. In complex service ecosystems, governance must m...
17 Mar 6min
ITIL 5, SCF and the Compliance Illusion
In this episode of the ITSM Practice Podcast, Luigi Ferri challenges the illusion of security frameworks and compliance culture. Exploring the Secure Controls Framework (SCF), ISO, NIST and ITIL 5, he...
10 Mar 8min
ITIL 5 for CIOs: Governing AI-Driven Digital Systems at Scale
ITIL 5 marks a decisive shift in IT Service Management. Moving beyond ITIL 4, it reframes services as AI-enabled digital product–service systems governed through data-driven decision models. This epis...
3 Mar 9min
Why IT Maturity Is the Hidden Risk in IT Carve-Outs
In this episode of The ITSM Practice Podcast, Luigi Ferri explains why IT maturity is the decisive factor in successful IT carve-outs. From dependency mapping to ITIL v3 governance and continuity stre...
24 Feb 8min
Why ITIL 4 Is Critical for HITRUST Success
HITRUST certification is not a shortcut to trust. In this episode of The ITSM Practice Podcast, Luigi Ferri explains why real success with HITRUST depends on operational maturity, disciplined processe...
17 Feb 8min
