Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow

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Episoder(142)

133. 3 Quick Resume Edits That Get CSMs More Interviews in 10 Mins or Less

Your resume might be the reason you're not getting interviews and it has nothing to do with your experience.In this episode, I'm sharing three resume edits you can make in 10 minutes or less that help...

12 Aug 16min

132. A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired with Michael Boyd

When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't.In today's episode, I'm sitting down with Michael Boyd, a thr...

5 Aug 41min

131. 3 Reasons You’re Not Landing CS Interviews (And It’s Not Your Experience)

Why are customer success professionals with great experience still getting rejected for interviews?In this episode, I'm sharing the three biggest shifts happening in today's hiring market that most jo...

29 Jul 23min

130. 5 Things NOT to Say About a Career Gap in a Customer Success Job Interview

What if your career gap is not the problem at all, but the way you're talking about it is?If you've ever frozen when an interviewer asked about time away from work, this episode will show you exactly ...

22 Jul 14min

129. 5 Salary Negotiation Mistakes CSMs Make

Are you making one of the biggest salary negotiation mistakes without even realizing it?In this episode, I’m breaking down the five negotiation mistakes I see Customer Success Managers make over and o...

15 Jul 19min

128. How To Impress a CS Hiring Manager (From a CS Hiring Manager) with Eric Clouse

What do Customer Success hiring managers actually notice that most candidates never think about?In this episode, I'm joined by Customer Success hiring manager Eric Clouse to talk through what actually...

8 Jul 45min

127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!

AI is not coming for your Customer Success job, but it is changing what great CSMs look like.In this conversation with Dan Ennis, Senior Director of Customer Success at Workato, we unpack what hiring ...

1 Jul 45min

126. 5 CSM Interview Mistakes That Cost You the Offer

The interview mistakes costing you offers are probably not the ones you think they are.In part two of this series, I'm breaking down the final five interview mistakes our coaches see Customer Success ...

24 Jun 15min