125. 9 Reasons You Freeze in CSM Interviews (And How to Fix Each)
How many times have you walked out of an interview and immediately told yourself, "I'm just bad at interviewing"?In part one of this two part series, I'm breaking down four of the biggest reasons Cust...
17 Jun 16min
124. How This CSM Got a 40% Interview Conversion Rate (With Special Guest, Mariia!)
Most Customer Success job seekers track their applications. Mariia tracked the data behind her entire job search.In this episode, I'm sitting down with Mariia, a Customer Success Manager who recently ...
10 Jun 31min
123. 3 Things CS Job Seekers Waste the Most Time On (That Aren’t Getting Them Hired)
What if the reason your job search is not working has nothing to do with your experience and everything to do with the things you keep wasting time on?In this episode, I’m breaking down the three bigg...
3 Jun 22min
122. 5 Ways Top Performing CSMs Use Champions to Drive Adoption, Expansion & Renewals in Their Accounts
What if the biggest opportunities in your accounts are being left on the table because you are treating champions like power users instead of strategic partners?In this episode, I’m breaking down the ...
27 Mai 29min
121. How to Land a Customer Success Job You Actually Love (Not Just Any Job)
The people landing the best Customer Success jobs right now are not the ones applying to hundreds of roles.In this episode, I’m breaking down one of the biggest mistakes I see customer success job see...
20 Mai 26min
120. He Applied to 1,000 CS Jobs and Got 0 Interviews. Here's What Finally Worked
You’re not getting rejected because you are unqualified. You’re getting rejected because you are playing the job search game the same way everyone else is.In this episode, I’m sitting down with Michae...
13 Mai 33min
119. 4 Steps to Build a Business Case for Your Own Promotion in Customer Success
What if the reason you’re not getting promoted has nothing to do with your performance and everything to do with how you are positioning it?In this episode, I’m walking you through a simple four-step ...
6 Mai 22min
118. 7 Mistakes That Are Making Your CSM Interview Stories Land Flat
Why do you walk out of interviews thinking you nailed your answers… but still don’t get the offer?In this episode, I’m breaking down the seven mistakes I see candidates make when answering tell me abo...
29 Apr 22min
