What is a Service Catalogue?
Join Luigi Ferri on "The ITSM Practice" as he explores the significance of a Service Catalogue in IT Service Management. This episode sheds light on the role of a Service Catalogue beyond just listing...
27 Feb 20245min
What does 'Security by Design' really mean?
In this enlightening episode of "The ITSM Practice," host Luigi Ferri unpacks the concept of 'Security by Design' and its fundamental principles. Luigi explains that 'Security by Design' is an approac...
20 Feb 20245min
How Do You Determine the Type of IT Security Policy You Need?
In this informative episode of "The ITSM Practice," host Luigi Ferri delves into the critical process of determining the appropriate IT Security Policy for businesses. The discussion begins with an ex...
13 Feb 20244min
Does my Business Need an ITIL Change Management Process?
In this insightful episode of "The ITSM Practice," Luigi Ferri addresses a crucial question for today's digital age: the necessity of an ITIL Change Management Process in businesses of all sizes. Thro...
6 Feb 20247min
How Do Management Consultants Adopt ITIL?
Join Luigi Ferri in this edition of "The ITSM Practice" for a comprehensive exploration of ITIL adoption in large organizations. This episode delves into the systematic process management consultants ...
30 Jan 20246min
The Essentials of Service Provision in ITIL 4: Opportunities and Challenges
In this insightful episode of "The ITSM Practice," I, Luigi Ferri, guide you through the complexities and opportunities of service provision within ITIL 4. We'll explore how it impacts IT services, di...
22 Jan 20244min
Optimizing ITIL's Value Streams and Processes: A Balanced Approach
In this episode of 'The ITSM Practice', I, Luigi Ferri, delve into the 'Value Streams and Processes' dimension of ITIL 4. This critical aspect focuses on streamlining and optimizing organizational pro...
16 Jan 20243min
Enhancing ITSM with Strategic Partnerships: The 'Partners and Suppliers' Dimension
In this episode of 'The ITSM Practice,' I, Luigi Ferri, guide you through the complexities of the 'Partners and Suppliers' dimension in ITIL 4. We discuss the strategic importance of managing these re...
9 Jan 20243min
